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Create a Professional Medical Experience for Patients through Portechime
With professional medical support and personalized rehabilitation plans, precisely aligning with customers' health needs, we strive to assist customers in achieving efficient recovery, steady results, and quickly return to a healthy lifestyle.
High-Quality Nursing Standards, Helping Save Over 10% of Nursing Expenses
With intelligent health technology and remote medical services, Portechime helps customers reduce 11% of routine nursing costs, with an ROI of over 3 times, suitable for patients in remote areas or those who are not comfortable leaving their homes
In-app Video Call
Missing a medical appointment not only wastes valuable medical resources, but also incurs unnecessary time and financial losses. By leveraging in-app video calls to build an electronic health service system, it is possible to precisely manage appointment arrangements and enhance service efficiency.
SMS
Without the need for complex configuration, it is possible to efficiently achieve two-way sending and receiving of large-scale SMS messages through a single connection channel. Whether it is batch sending of notifications, verification codes, or centralized reception of user responses, stable transmission and convenient operation can be guaranteed, meeting the frequent communication needs of enterprises.
RCS System
Reconstruct the SMS experience by integrating rich media content such as images and videos, one-click response guided interaction, and the smooth operation feel comparable to that of an APP, all into the familiar SMS inbox for users.
Enable Patients to Experience Beyond Expectations
Based on our decade-long deep accumulation in the field of global communication, our customer experience experts will customize the most optimal multi-channel communication strategy for you, helping to create a perfect patient experience.
Integrated Platform for Patient Communication Across All Channels
Our programmable cloud communication platform helps leaders and teams in the healthcare sector establish personalized connections with patients through various channels such as text messages, emails, voice calls, WhatsApp, Messenger, and real-time chat.
All-channel Interactive Solution
Relying on various forms such as promotional campaigns, real-time reminders for medical procedures, service satisfaction surveys, and health knowledge dissemination, it reaches patients from multiple dimensions. This not only meets the core needs of patients but also efficiently attracts them to deeply participate in medical service interactions.
AI-driven Self-service Tools
The AI self-service tools are available 24/7 and can quickly respond to common inquiries (such as department guidance, treatment procedures, report interpretation, etc.), reducing the pressure on human customer service staff, allowing patients to access information at any time, and improving the convenience and satisfaction of medical treatment.
Cloud Call Center and Unified Communication
Integrating various channels such as voice calls and online consultations onto a unified platform, the medical team can handle patient needs collectively and efficiently without having to switch systems, thereby enhancing collaboration efficiency and ensuring that patients receive continuous and timely service responses.
Insights Based on Data Driven Approach
Comprehensively analyze patient behavior and feedback data to accurately identify pain points, preferences, habits, and satisfaction trends. Utilize data to optimize service processes and personalized communication strategies, continuously enhancing patient experience and medical service quality.